Will I lose the funds in my account if I self-exclude?

No, self-exclusion does not affect your account balance. Any remaining funds are kept safe and can be withdrawn once the self-exclusion period ends or through the proper process. No funds are forfeited.

Can a cool-off or self-exclusion be cancelled once it's set?

Once a cool-off is active, it cannot be cancelled before it expires. Self-exclusion is even harder to reverse before the set period ends. This is intentional — it's a protection tool, and it's designed to be firm.

What do I need to do to increase my deposit limit?

Lowering your deposit limit takes effect immediately. However, increasing it requires a mandatory 24-hour waiting period — this delay is intentional, giving you time to make a calm, considered decision.

How can Khalagor help if a family member is struggling with addiction?

If you believe a family member has developed an addiction to Khalagor, please reach out to support@khalagor.com. We will review the account in question and take the necessary steps. All information will be kept strictly confidential.

Are the responsible gaming tools free to use?

Yes, all of Khalagor's responsible gaming tools are completely free. Deposit limits, session time, cool-off, self-exclusion, and reminders — every tool is available to any registered member.

khalagor | Responsible Gaming Tools and Support Guide

Khalagor Responsible Gaming – Keep It Fun, Keep It in Control

Gaming should be a source of fun, not stress. At Khalagor, we believe every player enjoys the experience far more when they understand their limits and play mindfully. This page will show you how to game responsibly and where to find help when you need it.

Why Is Responsible Gaming Important?

Online gaming and betting are a popular form of entertainment for millions of people. But when it spirals out of control, it can lead to financial pressure, family problems, and serious mental health challenges. KhalagorAt we believe Responsible Gaming It's not just about following rules — it's about taking care of yourself.

Most people enjoy gaming as entertainment without any issues. But for some, it can develop into an addiction. That's not a weakness — it's a health condition, and one that can be treated.

Khalagorat Responsible Gaming We don't just provide tools — we stand by you. Our trained support team is always ready to help.

Recognize the Warning Signs

If you notice any of the signs below, it's important to take a break and seek help:

Repeatedly playing to win back lost money ("chasing losses")
Hiding your gaming from family or friends
Spending money meant for essential expenses on gaming
Feeling restless or irritable when not playing
Being unable to control your gaming
Gaming eating into time meant for work, studies, or family
Gaming with borrowed money

If any of these signs feel familiar, it could be the start of a problem. Don't wait — today, Khalagor Contact support or activate self-exclusion.

Tips for healthy gaming habits

A few simple habits can keep gaming enjoyable every time:

Set a budget: Set a weekly or monthly spending limit in advance and stick to it.
Set a time limit: Don't play for hours on end. Take breaks in between.
Never count on a win: Gaming is entirely chance-based. Winning is never guaranteed.
Don't play on emotion: Avoid gaming when you're angry, upset, or stressed.
Don't play under the influence: Avoid placing bets when your judgment is impaired.
Make time for other activities: Gaming should not be your only way to spend free time.
Accept the loss: You can't win every day. When you lose, stop — don't chase it.

How to Activate Protection Tools

Log In to Your Account

Go to "Responsible Gaming" Settings

Select the "Responsible Gaming" option from the menu.

Choose the tool you need

Deposit limits, session time, cool-off, or self-exclusion — activate whichever you need.

Confirm Your Limits

Enter the details of your chosen limit or break and click "Confirm".

You'll receive an SMS/email confirmation

A confirmation message will be sent to your registered number and email. Settings take effect immediately.

Minors Protection

Khalagor Strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and national ID verification is mandatory as part of the KYC process.

As a parent or guardian, here's what you can do:

Keep parental control enabled on your devices.
Have an open conversation with your child about the risks of online gaming.
If you have any suspicions, contact support immediately.

If an underage account is identified, it is closed immediately and all deposits are returned through the proper legal process.